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AI support agent
An assistant that resolves 70% of support requests with no human involved.
The challenge
The support team handled thousands of repeated questions every week and response times were exploding. They needed to scale without multiplying the team.
What we built
A conversational agent connected to the knowledge base and the ticketing system. It understands context, answers in seconds and only hands off to a human when needed.
- Answers with cited sources to reduce errors.
- Smart handoff to the human team.
- Real-time metrics dashboard.
Outcome
70% of requests resolved autonomously and a 55% drop in average response time during the first month.